At My Shiel Store, we prioritize your trust and are committed to delivering high-quality cybersecurity solutions. This Refund & Returns Policy outlines the circumstances under which refunds, cancellations, or returns may be processed. By purchasing through our website, you agree to this policy.

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1. Digital Products & Services

As we provide digital cybersecurity solutions, software, and services, all purchases are generally final and non-refundable.

Refunds may be considered only in exceptional situations, such as:

• Technical problems that prevent successful product activation despite valid attempts.

• Duplicate charges caused by system errors.

• Incorrect product delivered due to our oversight.

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2. Refund Eligibility

To request a refund, you must:

• Submit the request within 7 days of purchase.

• Provide proof of purchase (order number, receipt, or payment confirmation).

• Clearly explain the reason for the refund request.

Refund requests submitted after the 7-day window may not be honored.

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3. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• Customer changes their mind after purchase.

• Product incompatibility due to incorrect system specifications provided by the customer.

• Unauthorized or fraudulent usage of the product.

• Services already delivered, including consultation, installation, or security assessments.

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4. Refund Process

To initiate a refund, contact our support team at support@myshielstore.xyz with the necessary details.

• Our team will review your request and respond within 5–7 business days.

• Approved refunds will be returned to your original payment method within 7–14 business days, depending on your bank or payment provider.

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5. Returns (If Applicable)

Since our offerings are primarily digital, physical returns are not applicable.

For bundled services or third-party products, the vendor’s separate return policies may apply.

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6. Cancellations

• Subscription-based services may be canceled at any time, but the cancellation will take effect from the next billing cycle.

• No partial refunds will be provided for unused portions of an active subscription period.

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7. Third-Party Products

Some products or licenses may be supplied through third-party vendors (e.g., antivirus providers). In such cases, their refund and return policies may also apply in addition to our own.

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8. Contact Us

If you have any questions about this Refund & Returns Policy or wish to submit a refund request, please contact us at:

📧 Email: support@myshielstore.xyz